Help / Getting started
Signing in, forgotten passwords and language
Ways to sign in, getting back into your account, and switching language.
- 1
Sign in with email and password, or ask for a 6-digit email code and sign in without a password.
- 2
Forgot your password? Tap "Forgot password?" on the sign-in page; you will get an email code to set a new one.
- 3
If your account uses two-step sign-in, you'll be asked for the app code after your password. Lost your phone? Use your recovery codes from Security & sign-in, or contact platform support.
- 4
Change language: from your account menu (or the language button at the top on a computer), choose Arabic or English. Your choice is saved on the device.
Tips
- Messages to patients (WhatsApp, consent forms) stay in Arabic even when the app is in English.